Q: We are evaluating our on call policy for our Technical Support Team. Our team's responsibilities include troubleshooting technical problems with customers and diagnoses on medical device instruments requiring a wide range of experience and training in the medical industry.
1) Are your Technical Support staff exempt or non-exempt?
2) Do you give them on call pay? If yes, how is it calculated - by hours actually worked or hours on call?
3)What is your on call policy during a holiday?
A: Please contribute your responses!
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